In today’s telecoms marketplace, the industry hype surrounding the predicted and increasing success of advanced hosted VoIP (Voice Over Internet Protocol) platforms, is fast infiltrating business infrastructure of all sizes.
Recent research by financial analyst Grant Thornton predicts that the VoIP sector will continue to grow over 2008 across all sectors and will reap £13.5 billion worth of global revenue by 2010.
In addition, the migration from fixed line to mobile and VoIP services will increase two fold over the upcoming years, resulting in rapid decline of traditional telephony.
For the SME market, VoIP is increasingly becoming a fundamental telecoms solution to enable a seamless operation for business infrastructure. However previously in this sector, hosted solutions were deemed a risk, regardless of cost savings, due to the lack of control and accessibility they offered.
For SME’s, those not willing to play Russian roulette with their communications were keen to take advantage of IP telephony, which was only typically afforded by larger organisations.
However key factors such as limited budgets and a general lack of bulk buying power have persistently sidelined SME’s from being at the forefront of new technologies, forcing them into invest in second rate solutions and constantly play a game of catch up.
Previously in the technology field, hosted VoIP platforms were hailed as a bridge to narrow the divide separating larger enterprises from SME’s.
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